Delivery FAQ (Frequently Asked Questions)

Our lead time is counted from the next working day following receipt of payment and confirmation of specification and files. Any orders placed on Sundays and public holidays will be processed on the next working day.

Yes, we can reduce the lead time if you have an urgent requirement; however, you will be charged rush fees. For standard single-and-double-layer PCBs, the shortest lead time available is 2-6 days. For standard multiple- layer PCBs, the shortest lead time available is 3-8 days. Please email sales@PCBAstore.com for full details of the lead times and rush fees charged.

The standard lead time for standard-sized double-layer boards is approximately eight working days, and for standard-sized multilayer boards it is approximately 12 working days.

The standard lead time for PCBA orders is approximately 3-4 weeks. This includes PCB manufacture, component procurement, and assembly.

As we need to source all the parts for Turn-key orders, the turn time largely depends on how quick we can get all the parts. We will let you know through everyday email communications. Before all parts are ready, we will fabricate the PCBs and start to make the stencil so that we can start assembly immediately after we get the parts. 

The standard lead time for stencils is 1-2 working days after we have confirmed the stencil file.

You should receive a confirmation email within 1-2 working days of placing your order if there are no file issues. If you have not heard from us within this time period, please email sales@PCBAstore.com for assistance.

 Please kindly check the tracking number at a later time. If the goods have only recently been shipped, the tracking number may not yet exist in DHL's system. If you are unable to track the parcel after 48 hours, please contact us at sales@PCBAstore.com and we will check the delivery status for you.

Yes. Please email us at sales@PCBAstore.com together with details of which order numbers you wish to combine. We will combine the shipments and recalculate the shipping cost.

Yes. However, please note that you will be charged any additional freight costs that are incurred as a result of splitting the order into separate shipments.

We accept Freight Prepaid and Freight to Collect.

The delivery of PCBs takes between three and four working days if sent by express post by FedEx, UPS, DHL or TNT. Any goods that are posted by air will take longer to arrive. We recommend customers use the express service if the goods weigh less than 50 kg.

The delivery of PCBs takes between three and four working days if sent by express post by FedEx, UPS, DHL or TNT.

Yes, but it is based on the perception that the NEW way of shipping will be speedier for the shipping box reaching your address earlier than the previously chosen courier. All we do is to ensure your best possible ordering experiences with PCBAstore.com.

This does happen from time to time, though pretty rare. If this happens, please contact courier company for updated time of delivery. Though legally we are not responsible for the delay, we still will track or phone call courier company for updates. The worst case is that we will remake PCBs for you and re-ship to you. For the extra courier charges, we may talk to courier company for compensation.

As PCBAstore.com fabricate your PCBs in our facilities in Shenzhen China, we ship internationally to your country. As the customs policy in different countries may differ, some customs authorities in some countries may levy customs duty on imported PCBs. If this happens, it is your responsibility to pay. In many countries, the duty may be waived or exempted.