Others FAQ (Frequently Asked Questions)

Please click on the "forgot password" option. Our system will send you an email. Please click on the link in this email to update your password.

You can update your shipping address online by navigating to "My account" > "Modify Profile," and then modifying the "shipping address." Please verify that the information contained within your account profile is correct once you have modified it.

Please go to our website. After login, please navigate to "My account" > "Order history." Locate your order, and select the "Print invoice," option.

We respect the privacy of all our customers. We promise we will never share your personal information with any third parties.

For technical issues, please email our technicians at tech@PCBAstore.com. For all other inquiries, please contact our sales team at sales@PCBAstore.com.

Our hours of operation are as follows (China time zone):

8:30 a.m. - 17:30 p.m. (GMT+8) from Monday to Friday

8:30 a.m. - 11:30 a.m. (GMT+8) Saturdays.

We do not work on Sundays and public holidays.

We have salespeople responding to your email requests or processing your online order once we receive them. We start to review your details whenever your order or email reaches us. We work 7/24/365.

If you find any defects with your PCBs upon receipt in you hand, or if you feel any dissatisfaction about our products or services, please immediately let us know via service@PCBAstore.com, we will respond within 24 hours. We will serve you till you are finally satisfied. We will either repair or re-fabricate your PCB if quality issue occurs, or we will refund full amount to you without returning the defective PCBs. You may also choose to credit your PCBAstore.com account and you may use the credit for your future orders with us.